Bill McRea

How to Find, Train, and Motivate Full-time Support Personnel

04. May, 2011 0 Comments

When your Internet business has grown to the point where it is clear that you need a solution for customer support, it’s time to create a plan for how you will develop a customer support department. In this article we will take a look at how a small business person might go about finding, training and motivating a support staff.

How to find support staff

You can place ads online to try to find the right people with the experience, knowledge, and desire to provide excellent customer support, or you can work with a virtual assistant agency that already has a stable of support staff that are already trained and doing that kind of work. They can refer exactly the kind of employees that you are looking for.

Another avenue is to ask your colleagues for recommendations of good support staff people that they know of that might be looking for work.

How to train support staff

As a business owner, you know what kind of support you want your customers to receive. You are familiar with your company’s products and services, and you know the kinds of questions and concerns that customers have had in the past. You can create scripts for what you would like your support staff to say on the phone when they are talking to customers, and you can even create short, ‘how-to’ videos that outline processes that they will be guiding customers through either over the phone or during screen-sharing sessions.

How to motivate support staff

For the most part, people want to feel like their work adds value and meaning. A great way to motivate your full time support personnel is to remind them of the critical importance of their customer-facing positions. Their interactions with customers can have a deep and lasting impact on how the company and its products and services are perceived in the marketplace.

Giving support staff goals to work towards, creating high-performing teams that compete against one another for the highest number of resolved trouble tickets can be a fun way to motivate staff. Awarding prizes for the individuals or teams that make their quota each week is another effective motivator for full time support employees. Finally, making sure that each employees is aware of the path to whatever advancement is available to them is an effective way to keep them motivated to do an excellent job.

The role of your technical and customer support staff cannot be overstated. All it takes is one disgruntled customer with a little bit of free time on his hands and he can set back your company’s branding and marketing efforts by spreading lots of bad news about your company and products. Sometimes dissatisfied customers cannot be pleased, but if you have a reliable, trained and motivated support staff, chances are they can make sure that your customers are happy with the transaction so that they keep coming back again and again.

Internet marketers can find lots more information about providing customer support online when you visit, http://www.mcreasite.com/blog. Come and discover how you can make money online while saving time and effort by using proven systems and productivity tools.

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How to choose the perfect private tutor

25. Jun, 2010 0 Comments

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We recently spent a while looking for a private tutor for our child (a maths tutor in Sydney). We went through quite a lot of people and thought we’d give you some tips about how to find the best private tutor for your child:

There are many things you should look for when choosing the right private tutor for your child. Frequently people resort to trying various tutors out and choosing the best from amongst them. Outlined here are the characteristics you should look for and what you should do to ensure you’ve chosen the right person.

Male/ Female

Your child may very well get on better with men than women or vice versa. Be sure to factor this into your choice of tutor (irrespective of your own preference!).

Qualifications and Experience

Select your tutor based on a combination of their experience and qualifications. The more specialist your subject the more qualified your tutor should be, but if you are searching for a private tutor for a child with behavioral problems you will need to find a private tutor with lots of experience.

Availability and Location

Unless you are opting for online tuition (which has it’s drawbacks) you will need to locate a tutor that lives nearby. Use a site like ActiveUnlimited.com to find tutors near you. When you have created a shortlist of potential candidates then you’ll need tocheck their availability. Most tutors work full time jobs so it may be challenging to find someone that’s available at a time that’s convenient to you.

OK I’ve chosen the tutor, what next?

When you have chosen a tutor for your child you should make sure you observe the lesson if possible. Of course, if this is proving distracting to your child then you should talk to them afterwards and ask them to go over what was covered in the lesson. Take on board the things your child says about the private tutor but don’t negativity at face value – sometimes it can take a while for a child to adjust to a new person in their lives.

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Convert Your Hobby Into A Work From Home Business

03. Jun, 2010 0 Comments

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Everyone has something that they are more than passionate about in their everyday life. It can be cooking, sewing, gardening, creating things, or anything else that folks appreciate. Should you find something in your life which you simply adore participating in, it may be that very thing which might set you on the trail to putting together your own home-based business. Truthfully, this IS how it really starts off for quite a few people.

For example, if you have always been told what a splendid cook or baker you are, and it is something that you just love doing, what is stopping you from turning that ability into something more lucrative? You won’t have to go full time and open up your own restaurant or bakery, although that’s always a choice. Consider a small catering business to begin with. This could be undertaken from your very own home kitchen to help keep the initial operating costs affordable. Your initial investments tend to be specific things like extra pans and cooking essentials. Offer your services to family and friends first, just to get your feet wet. When you get a little more organized, you can grow.

Should you delight in making things from sewing, that might easily grow into a small business. This is also true if you decide to specialise in something such as costumes or wedding attire. Something such as this can also be done right in your own home and not have to put money into renting a workplace. When you become busier, you can employ someone to help you out. At that point, you ought to look into renting work space. The objective is always to earn more income than you’re spending for your business, and to only take on what you can tackle without stress. In reality, when you are exclusive, that will cause you to be even more in demand.

Candle making is something else that has grown to be really in demand over the last few years. If you love doing this and can devote a certain amount of time weekly to creating them, consider visiting quite a few small gift retailers close to you to see whether they would be interested in selling your candles. Setup an online site on the net and offer to sell them like that. You’ll find it quite simple to do this and, if your price is right, you can do a brisk business quickly. This is certainly another area that has a lot of room for specializing and customizing. Provided you can take on custom orders, you’ll be impressed by how many people will probably be attracted to your business.

Realistically, provided you can start small and build up, you will see that you don’t have to spend a ton of money to get your own home business started and growing successfully. Obviously, there are other things that could make you a bunch of money, but that makes no difference when you detest doing the work.

By way of example, not everyone is cut out for the world of internet affiliate marketing. You can find your own niche and transform your passion into a home business.

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Thursdays are Scentsy Party Night

19. May, 2010 0 Comments

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Before beginning as a Scentsy consultant, I worked retail, which as many of you know , can demand really long hours, especially around the holidays , and you really don’t have any control over your schedule . Once I had children I didn’t want to go back to that horrible retail schedule and miss out on my kids’ dance competitions or other family events. I wanted to not worry about the holiday season but rather enjoy the holidays with my family.

I stumbled upon Scentsy and was blown away by the product from the moment I saw it. It’s an amazing product. I loved the safety benefits because I have a family to protect . And my husband being a home builder , he loved the non-damaging effects from the Scentsy candles because they don’t ruin the rooms their in with smoke and soot . I purchased some right away for myself and I thought “why not sell it ?”

Like I said before, my husband’s in the business of building homes , so we purchased some Scentsy candles and warmers for house warming gifts and I liked them so much that soon after, I called the home office and signed up to be a Scentsy consultant myself. The amazing thing about being a Scentsy consultant for me , is that now I put my family’s schedule in my calendar 1st and then I work Scentsy around my life , not the other way around . My kids love the fact that I am at every one of their programs, sporting events, and dance competitions. I control my schedule .

It’s fun to remember when I decided to work as a Scentsy consultant full time. I requested a family meeting to discuss the possibility of me digging deeper into the Scentsy business . During the meeting I told my family that I needed just one night a week to do a Scentsy party. Thursday nights were going to be my party night. By doing one party a week, I made the goal to sell $2,000 per month. If each weekly party generated $500 in sales, then I would surpass the monthly sales awards and qualify for an extra 5% bonus. I also set the goal of finding 3 new recruits each month. When I made that change and actually set some real goals and focused on those goals my business really began to take shape .

As a Scentsy consultant, my family now has a business that we can all participate in together. It’s been super rewarding to spend so much time together as a family working on the goals we set . I believe I’m also teaching my children to work for their goals, and they seem to really get it . They love everyone on my team and we have made some terrific friends and have a really fun time.

My husband and I were so thankful to have Scentsy because with the home construction market tanking the way that it has, it has been very difficult . Our monthly income kept going down , but my Scentsy income was increasing month after month. It was definitely a great thing to watch and be a part of!

Scentsy is an amazing opportunity . I look and see the increases that Scentsy is experiencing monthly and the increases we had last year in sales and new recruits . This is definitely the place to be. Scentsy is just amazing !

Yes I’m aware that the economy is bad . I have lots of friends who have really been affected by that. But what a blessing Scentsy has been for my family. We have something to keep us moving forward . Scentsy is something that we have at least some control over so we don’t have to be a victim of the economy and what is being experienced by many of our friends and family . Scentsy has taught me so much. It’s taught me to manage my time a little better and has really brought me out of my shell as I hold my team meetings and do team prizes. I’ve always loved working with people and Scentsy allows me to do that in a fun, comfortable way. Scentsy has really enhanced my life, and I am so grateful .

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How Your Business Can Generate Online Cash

23. Apr, 2010 0 Comments

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Now a day’s everyone online is looking for a way to make online cash. Some people are looking for enough to pay for their monthly subscription to a social network tool others may be looking for some extra money before Christmas or a birthday and an elite few are looking for some serious job replacing income. Maybe you provide a service or a product and are looking for new customers or opportunities to sell your ware. Or you might be an employee looking for ‘THE’ opportunity to quit your job and work from home. No matter what your motivation is there are tons of opportunities on the internet to suit all walks of life, you may have to spend time researching theses but once you do you are certain to find the right fit for you.

A major issue that we have to deal with on the internet today is that it has created a global economy for both consumers & competition. As there are many people in the developed countries looking for opportunities to earn online cash to cover living expenses, there is increasing competition online from people living in not so developed countries who need far less to cover their living expenses. This competition for online cash has people willing to work for a few dollars a day alongside those who demand multiples more to cover their basic cost of living. As the cost of living in some parts of the world is so low, people from these countries do not need to be charging as much for their service as the service provider in Europe or the US. For this reason, many companies and organizations come and go due to the ultra tight margins and the fierce competition. The opportunities that are still around today after many years in business are the solid business models that work right across the board.

The people who are successful making a full time living generating large amounts of online cash by way of these opportunities tend to be few and far between. This is a result of the 80:20 rule that applies to most statics in life. Will you choose to be in the top 20% of online marketers or continue to click on ad’s distracting yourself from the monotony of your day job in hope of some day making some real online cash.

Are their genuine internet opportunities out there? Will they lead to you actually firing your job? Given the right opportunity for you this might very well be possible, but you will have to pick your one niche, strategy & plan and stick to it come hell or high water. If for example you are a freelancer who can offer their services online then there is a very realistic opportunity for you to earn online cash and make it a worthwhile source of income. Remember though that in this global marketplace, you are now competing for work with many others some who only need a fraction of what you need to run a successful business. There are also others capitalise on today’s technology to increase their capacity and volume of work produced.

The biggest benefit the internet has brought is that it has made the world a smaller place where everyone is now connected in this ‘one’ marketplace. If you are offering your services on the internet then your market has suddenly expanded to include the whole world. Now you may face fierce competition depending on what niche you operate in and you may have to bid profusely to get a good start, over time word of mouth will enable you to create a constant client base, one that will happily pay for the quality you provide and will value your product/service. Although you will still be competing for work as many in today’s economy, sooner or later things will become easier and you will settle into your niche. Despite the value the information age has brought, there is the right mix of quantity -v- quality that translates to pennies -v- dollars.

John is a successful & inspirational business man. Operating both online & offline profitable businesses. John’s online strategies has earned him an impressive income every day even while he sleeps. A big believer in online automated systematized income John writes on topics relating to internet marketing & his other online businesses. Read another one of his articles & website

categories: affiliate marketing,online marketing,making money online,computers,marketing,surveys,product reviews,Finance,online income,opportunity

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Affiliate Marketing

How to Find, Train, and Motivate Full-time Support Personnel

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How to choose the perfect private tutor

Male/ Female

Qualifications and Experience

Availability and Location

OK I’ve chosen the tutor, what next?

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Convert Your Hobby Into A Work From Home Business

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Thursdays are Scentsy Party Night

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How Your Business Can Generate Online Cash

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Bill McRea

How to Find, Train, and Motivate Full-time Support Personnel

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Trackbacks

How to choose the perfect private tutor

Male/ Female

Qualifications and Experience

Availability and Location

OK I’ve chosen the tutor, what next?

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Convert Your Hobby Into A Work From Home Business

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Thursdays are Scentsy Party Night

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How Your Business Can Generate Online Cash

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