Webinar – Setting Up a ClickBank Product – Part 2 (04-May-2011)
05. May, 2011 
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Tag Archives: clickbank
Why Internet Marketers Should Have a Contact Phone Number for Support
03. May, 2011 0 Comments
When a visitor lands on your website they are strangers in a strange land until you find a way to put a human face on your business. Although e-commerce has been thriving for fifteen years or more, there are still people who get very nervous about buying online. Just knowing that there is a contact number for support where they can reach an actual human being to ask their questions and get live answers can make their buying experience so much more rewarding.
How do you know when it’s time to let someone else handle customer support?
If you are a Clickbank vendor who has published a few successful information products, customers will naturally be looking for support whether general customer support, or technical support. If answering these support emails it taking up a lot of your time and keeping you from being able to produce additional products, it is time to consider getting someone other than yourself to handle customer support for you.
Providing in-house support
You can provide in-house support if you have staff people available who can take customer support calls. You can publish the days and times when live support is available, and the times when if people call they will get a recording prompting them to leave a message. Having a contact number for support does not mean that you must always have someone available live to answer it. When callers reach a recording, it should direct them to how they can use your online support services on your website so that they don’t feel like their concerns are not going to be addressed until they can speak to a live person. If you provide a help desk ticketing system, your contact number for support can become part of the escalation process.
Outsourcing support
If your in-house operation is more lean and you don’t have any staff available to answer phones, you can always outsource customer support. You can hire a virtual assistant and have your support calls routed to her number, or you can hire a customer support outsourcing company that has a professional call center with operators on the line 24 hours a day, 7 days a week.
Outsource support companies can provide a rangel of services such as:
FAQ support (frequently asked questions)
Troubleshooting issues
Resetting passwords
Technical support for software or hardware
It really depends on what the volume of your customer support needs are, and what kind of support you need to provide.
If you plan to scale your company, then customer support is a huge issue that absolutely cannot be ignored. Your customers are responsible for your success. How you treat them will play a huge role in your standing in the marketplace and the ultimate success or failure of your brand.
Internet marketers are often looking for ways that they can make money quickly by leveraging their time, but they should never lose sight of the importance of providing excellent support for the customers they have now so that they will continue to attract more customers in the future.
Internet marketers can find lots more information about selling information products online when you visit, http://www.mcreasite.com/blog. Come and discover how you can make money online while saving time and effort by using proven systems and productivity tools.
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The Importance of Having a Support Desk for ClickBank Vendors
02. May, 2011 0 Comments
As a Clickbank vendor, your time is valuable. When you create a digital product to sell in the Clickbank Marketplace, you want to launch that product and then immediately go about the process of creating your next big hit. You do not want to spend your days answering customer questions, and dealing with technical questions about the product. However, you know the value of each and every customer, and the goal of your products is to fulfill a need that your customers have, so you don’t want the solution that you are offering to them to be the source of more problems.
Making a purchase online can still be a dicey process for some of your customers. They might still be a bit wary of giving up their name and credit card information online, so they want to make actual contact with a human being so that they can feel more confident about handing over their hard-earned money to a virtual stranger.
Having a dedicated support desk provides a point of contact for your customers who may have questions about your products or about their order. Offering dependable customer support will result in a higher reputation among your competitors. It’s common knowledge that people are far more likely to complain about a poor customer service interaction than they are to rave about a positive one. So, if you can avoid as many of the bad interactions as possible it can help to keep your reputation in a positive light within your industry and niche.
When you are trying to build positive brand awareness, all of your interactions with customers and prospective customers will shape how your company and your brand is perceived in the marketplace. Having a support desk with staff that are friendly and responsive, and provide capable, prompt responses to customer requests builds their trust and fosters loyalty, which is a good thing for your business and your brand.
There are several support desk software applications available that you can install on your website for free, and there are some solutions that you will pay for. It depends on the size of your customer base and what your specific needs are.
You will want to assign staff people to respond to customer inquiries, and give them as much authority as possible to resolve customer issues or complaints as quickly as possible so that you are using as little of your customer’s time as possible. The sooner you can get their issue resolved, the happier they are likely to be with the result, and the more likely they will be to buy from you again.
Clickbank vendors should understand that having a support desk for their products is the best way to really stand behind their products and provide their customers with a positive buying experience. The importance of having a support desk is that it can preserve their brand’s reputation in the marketplace.
Clickbank vendors can find lots more information about selling information products online when you visit, http://www.mcreasite.com/blog. Come and discover how you can make money online while saving time and effort by using proven systems and productivity tools.
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Webinar – Setting Up a ClickBank Product and Communicating with JV’s (20-Apr-2011)
21. Apr, 2011 0 Comments
Niche Blogging for Profit: How Do I Get Started? Part I
29. Mar, 2011 0 Comments
Niche blogging has got to be one of the most fun ways to profit online. You get to write about topics that you are passionate about, and make money online at the same time. Your blog helps connect people to what they are searching for online, so you are providing a valuable service. If you are new to blogging, this article will walk you through the basic steps that you will follow to get a Niche profit blog set up online.
Finding your profitable niche
There are lots of ways to find profitable niches, however, it’s always a bonus when you can blog about something that you are passionate about. Make a list of the things in your life that you are passionate about. Include your favorite products, foods, hobbies, places to visit types of restaurants, etc. Next visit dummies.com and check out their lists of topics. Chances are, if they have put the resources into publishing a book on the topic, it’s worth considering for a blog.
To further narrow down your topic, type the main keyword into your favorite search engine and see what you get. Look to the right sidebar and see how many ads appear using those keywords. That will give you an idea of your competition. Next consult a ‘keyword difficulty’ tool, which can tell you how easy or difficult, on a scale form one to one hundred, it would be to gain some traction online with your chosen keyword phrase.
To see what kinds of affiliate programs there are for your chosen keywords, type the phrase, “affiliate program + your keyword phrase” into a search engine and see what you find.
The best way to find a digital product that you can promote with your niche profit blog is to visit Clickbank and find a product that fits with your keywords, and is selling well.
Keyword Research
The importance of good, thorough, keyword research cannot be over stated. The keywords that you choose to focus your niche profit blog around will spell the ultimate success or failure of your blog. Take the time to do your research to find the best buyer keywords for your niche topic. Invest in a good keyword research tool because if you plan to launch a network of niche blogs, keyword research is going to be an ongoing task for you.
Select a solid list of primary and secondary keywords that you will use for your blog. Your content will be centered on these keywords, as will your marketing efforts so choose wisely.
Purchase a domain name
Make the best effort to pick a domain name with your primary keywords in it. Clarity always trumps cleverness when it comes to domain names. For example, catherding.com will be far more effective than something such as, thecleverkitten.com. Your perspective customers who are looking for products related to herding cats will not be typing in the phrase, “the clever kitten,” to their favorite search engine. A domain name should be as short as possible, contain your primary keywords, be easy to say and spell out loud.
When you are paying for your domain name, buy as many years as you can afford. Your website looks more legitimate to the search engines when you have paid for several years in advance.
In Part II of this article we will look at: choosing a blogging platform, purchasing web hosting and setting up your blog. If you’d like even more tips and strategies for running a successful niche profit blog, you are welcome to visit, http://www.nicheprofitblogs.com, where you will discover everything you need to get started making money blogging today.
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