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How to Find, Train, and Motivate Full-time Support Personnel

When your Internet business has grown to the point where it is clear that you need a solution for customer support, it’s time to create a plan for how you will develop a customer support department. In this article we will take a look at how a small business person might go about finding, training and motivating a support staff.

How to find support staff

You can place ads online to try to find the right people with the experience, knowledge, and desire to provide excellent customer support, or you can work with a virtual assistant agency that already has a stable of support staff that are already trained and doing that kind of work. They can refer exactly the kind of employees that you are looking for.

Another avenue is to ask your colleagues for recommendations of good support staff people that they know of that might be looking for work.

How to train support staff

As a business owner, you know what kind of support you want your customers to receive.  You are familiar with your company’s  products and services, and you know the kinds of questions and concerns that customers have had in the past. You can create scripts for what you would like your support staff to say on the phone when they are talking to customers, and you can even create short, ‘how-to’ videos that outline processes that they will be guiding customers through either over the phone or during screen-sharing sessions.

How to motivate support staff

For the most part, people want to feel like their work adds value and meaning. A great way to motivate your full time support personnel is to remind them of the critical importance of their customer-facing positions. Their interactions with customers can have a deep and lasting impact on how the company and its products and services are perceived in the marketplace.

Giving support staff goals to work towards, creating high-performing teams that compete against one another for the highest number of resolved trouble tickets can be a fun way to motivate staff. Awarding prizes for the individuals or teams that make their quota each week is another effective motivator for full time support employees. Finally, making sure that each employees is aware of the path to whatever advancement is available to them is an effective way to keep them motivated to do an excellent job.

The role of your technical and customer support staff cannot be overstated. All it takes is one disgruntled customer with a little bit of free time on his hands and he can set back your company’s branding and marketing efforts by spreading lots of bad news about your company and products.  Sometimes dissatisfied customers cannot be pleased, but if you have a reliable, trained and motivated support staff, chances are they can make sure that your customers are happy with the transaction so that they keep coming back again and again.

Internet marketers can find lots more information about providing customer support online when you visit, http://www.mcreasite.com/blog. Come and discover how you can make money online while saving time and effort by using proven systems and productivity tools.

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Successful Cash Flow Management

The Cash Flow Statement is derived from the Cash Flow Budget, which is a forecast of cash receipts and payments.  The Cash Flow Budget shows if adequate cash is available for expenses, equipment and goods purchases.  Cash Flow also indicates whether external sources of cash are necessary.  While many business owners think profits are the most important financial component of a company, the lack of cash is oftentimes the biggest reason for business bankruptcy.  In fact, a business may be profitable; yet, it doesn’t have the cash to pay its expenses.  Therefore, efficient Cash Flow Forecasting, Planning and management are essential to a Company’s success and should be an integral part of a company’s Business Plan.

Planning for cash flow is both on a short term and long term basis (daily, weekly and montly to quarterly and yearly). This way a business can have the optimum amount of cash on hand for its requirements. You can control the flow of cash into your business in order to make the necessary payments while still not maintaining an excessively high cash balance through an effective Cash Flow Budget. This is a management function as the speed and effeciency of cash flow moving through an enterprise allows the business owner to turn it back into sales and income more quickly and with efficiency. This results in much greater profitability and minimizes the company’s interest payments.

The Cash Flow Statement can be a complicated Financial to develop and manage.  Therefore, the Cash Flow Budget is a great place to start and is a very effective tool to manage your business cash flow.  The Cash Flow Budget has three principal sections to manage:

1)     Cash to be received

2)     Expected Cash Payments

3)     When payments are to be made

The monthly Cash Flow Budget is the primary Cash Flow format.  We recommend working on three months at a time and build out the Budget for 12-18 months projected in advance.  Each month should have a Budget Goal and Actual Column, and the Budget should be on a rolling basis (as you complete a quarter, budget another three months).

The first bottom-line for the Cash Flow Budget is the End of the Month Cash Balance, which is computed as follows:  Beginning Month Cash Balance + Total Cash Receipts – Total Cash Payments

Simply put, a negative cash balance will require an increase in cash receipts, a lessening in payments, or accessing a short-term loan.  The second bottom-line is the End of Month Available Cash, which is derived by subtracting the Monthly Contingency Cash in demand and Short-term Loans Required. 

The third bottom-line is the Cash Required for Capital Investments, which is calculated by taking the End of Month Available Cash and factoring in Desired Capital Cash and Long-Term Loans Required. 

By effectively Planning your Cash Flow Forecast and Managing the various key elements of the Cash Flow Budget, a business owner can pick up the right amount of cash available, when needed.  Please appertain to the end of this Article for a Cash Flow Budget Worksheet to assist you in Forecasting, Planning and Managing your Company’s Cash Flow. 

Having constructed your Cash Flow Budget, you can now effectively manage your Cash Flow needs.  By using some numbers from your Income Statement and Balance Sheet, you can analyze your present cash situation and apply that to future Cash Flow analysis.  It is important to understand the relationships between your Financial Statements in order to effectively Manage, Plan and Forecast Cash Flows. 

Predict and Manage Sales Related Cash Flow Issues

A couple Key Formulas: the DSO and DPO

1)     The Average number of days to collect money from customers or the Days Sales Outstanding (DSO): (Accounts Receivable divided by Annual Sales) x 365

2)     The Average number of days to pay your bills or Days Payables Outstanding (DPO): (Accounts Payable divided by Annual Sales) x 365

How can the DSO and DPO be Applied to your Business?

1)     If your DPO is greater than your DSO, you can sway or float your bills longer than your customers do and cash will accumulate.

2)     If DSO is greater than DPO and your customers are slower in paying their bills, then cash is departing the business.

3)     When DPO is greater than DSO, the bigger the difference, the more cash is flowing into the business and vice versa.

4)     The difference between DPO and DSO, termed the Float, is the number of sales days in cash that is flowing in or out of the business each year.  The equation is:  (Sales divided by 365) x Float

a)     As an example: A $1.5M  Sales Revenue business with only eight days of negative float will see $33,000 in cash flow go out the door.  This problem can be compounded if the drop happens during one payment cycle.

How Can You Fix A Negative Cash Flow? 

Well, it is really pretty simple.  A couple options:

1)     Collect receivables more quickly from customers.

2)     Obtain better payment terms from suppliers.

Combining options one and two will exponentially increase your cash flows, putting much less strain on your business operations and allowing you to manage more effectively for Profits. 

Conclusion

In order to effectively manage Cash Flow in your business, you must understand the relationship between your Cash Flow Statement, Profit and Loss Statement and Balance Sheet, and what these financials are telling you.  The Cash Flow Budget is the first step in developing your Cash Flow Statement, utilizing the numbers generated through your Profit Analysis and Income Statement and your Balance Sheet.  The Cash Flow Budget is a great tool to manage and plan your levels of Cash Flow (please see an example Cash Flow Budget Worksheet below). 

Monthly Cash Flow Budget Worksheet Example

– Prepare on a Monthly Outlook Basis with Budgeted and Actual Columns

Expected Cash Receipts:

Cash Sales

Accounts Receivable Collections

Other Income

Total Cash Receipts

Expected Cash Payments:

Purchase Goods & Equipment

Salaries

Utilities

Depreciation

Rent

Building Services

Insurance

Office Expenses

Interest

Sales Promotion

Taxes & Licenses

Maintenance

Delivery

Misc

Total Cash Payments

Cash Balance:

Beginning Month Cash Balance

Cash Change (Total Cash Receipts minus Total Cash Payments)

End of Month Cash Balance

Desired Contingency Cash Balance

Short-Term Loans Required

Available Cash – End of Month

Cash for Capital Investments:

Available Cash- End of Month

Desired Capital Cash

Long-Term Loans Required

About this Article Writer

Frank Goley is a business plan consultant, business consultant, and business turnaround consultant for ABC Business Consulting, and he has been helping companies to succeed for many years. He is an expert in developing business plans, marketing plans, funding plans, strategic plans, turnaround plans, web marketing strategies, and project specific business plans. Frank is also a business coach and a web development, web marketing and web seo consultant. Frank is author of the business plan book, The Comprehensive Business Plan Workbook – A Step by Step Guide to Effective Business Planning, and he has over 50 published articles on business success strategies. He also writes the Business Success Strategies Blog.


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Make money on the world wide web

Quite a lot of people have been getting into online businesses and online marketing whether to beef up their “real world” money or for it to be used as their main source of income. Why? Because online marketing simply affords them a considerable amount of benefits including make money online!

First, you can reach basically virtually anybody in the world who has Internet access if you market your goods on the web. That translates to a wider market for you, which could likely translate to much bigger profit. Next, setting up an online business takes only a part of the upfront requirement vital to set up an actual business establishment, which therefore means a lot of savings for the business owner.

An additional facet that has enchanted a lot of people towards online marketing is the reality that anyone doesn’t need to have in hand his own products to get into the action. In online marketing, someone can begin making a hefty sum of profit just by marketing, or even by just trying to sell, other people’s goods. And getting launched provided with this kind of marketing strategy is honestly really quick. All that anyone should to do, to make money online, is to get an contract with an online dealer or merchant, and after everything is settled, you can at once go ahead with making money by marketing the merchant’s or the retailer’s products.

Affiliate marketing is one of the safest and easiest ways to learn the ins and outs of how to make money online.

Incidentally, the highly well-known and the fastest emerging program of marketing a number of people’s products on the internet is affiliate marketing. Affiliate marketing, in its most straightforward interpretation, is a agreement among an web based merchant or retailer, who offers products to retail, and their affiliates, who are ready to advertise the merchant’s product on their site.

In a normal affiliate marketing set up, the merchant delivers to his affiliates with banners and text ads that links to his web page. The affiliates will then get these ads posted on their website and they get paid whenever traffic or sales is directed to the merchant’s website. Affiliates are often paid on commission basis, although other online merchants would opt to pay a fixed fee for the affiliate’s compensation.

Getting knowledge of how to make money online coupled with affiliate marketing is relatively quick and easy. All that someone has to do is to enroll as an affiliate for an internet based firm that presents an affiliate program.As to how much money one can get from affiliate marketing actually depends on the affiliate. A dedicated and hardworking affiliate would certainly get more from the program compared to those affiliates who would simply sign up and forget about the program later.

Affiliate marketing is certainly the most commonly used and the most effortless approach to make money by selling other people’s products online.


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Make Money Over the Internet – What Exactly is Affiliate Marketing?

With expenses skyrocketing and job losses at a high, lots of people are looking for solutions to increase their incomes. Thanks to widespread by using internet online earning opportunities are getting to be easily obtainable. One particular opportunity is known as internet affiliate marketing.

So, What is internet affiliate marketing? In internet affiliate marketing there are 2 persons or groups involved: the merchant who sells goods or services as well as the business owner (otherwise known as the affiliate). Basically, an affiliate is paid to advertise a merchant’s goods or services.

When is does the affiliate get paid? Affiliates get paid through three different ways:

* Pay per click – whenever a customer clicks the link that leads him or her to the merchant’s site.

* Pay per lead – every time a customer registers from the merchant’s site because of the affiliate’s link.

* Pay per sale – whenever a sale is made thanks affiliate’s link, a percentage of the profits goes to the affiliate.

Because of the ways the business owner gets their wage, internet affiliate marketing is also referred to as a revenue sharing partnership.

Like all things, affiliate marketing has its advantages and disadvantages. These are listed below.

Strengths:

* Merchants can widely advertise their products free of charge.

* Easily attract consumers without an excessive amount of effort.

* The affiliate marketing program provides a good earning option pertaining to those looking to make money on the web.

* After posting the web link on a website, all the affiliate has to do is market the website.

* The affiliate’s task is usually home-based.

* The affiliate would not experience customer support, inventory, or shipping.

Disadvantages:

* The affiliate’s website maintenance fees could be more than the benefits coming from the affiliate network.

* Bogus buyers may order items but will never purchase these. What this means is the merchant will need to pay the affiliate without earning.

* Merchants don’t keep all the profits because some will go to the affiliate.

* Some affiliates may advertise a merchant’s products in an unprofessional way, giving the merchant a bad name.

* Some merchants will withhold fees from commission rates as a result that the affiliate will end up getting lower than What he or she deserves.

* Links can be hacked and sent straight towards the hacker’s account.

* Although uncommon, some merchants do not pay affiliates.

Before joining an affiliate program, be sure to understand all the details about product or service that you are promoting. It is important to make sure the program you are joining is reputable as well. So if you are looking to make extra income online, then joining an affiliate program is highly recommended. In fact, it is by far the simplest way to create an extra income online.

Learn affiliate marketing with our completely new 100 % free ebook “Secrets of Top Affiliate Marketers”. Be sure to look at our affiliate marketing program and start making money online!

categories: affiliate marketing,affiliate program,online business,internet business,home business,work from home,business

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Affiliate Marketing Is The Best Free Way To Make Money Online

Affiliate marketing is the best way to make money online for free. Yes, you can use paid techniques, like pay per click, but newbies almost always lose money with that, so it is better to begin with free methods. You will spend more time using the free methods, but you can’t lose any money, if you don’t spend any money.[youtube:c8vwxplR3Qo;[link:The Right Way To Make Money Online];http://www.youtube.com/watch?v=c8vwxplR3Qo&feature=related]

You might have already heard about people who worked as affiliates, & you may be wondering if it’s possible for a person with no experience and zero technical skills to come online and start making money. The answer is, not without first learning the skills, but if you are willing to learn, then the answer is an emphatic, yes.

It is doubtful you can start to make money online right away, as many people falsely assume they can; but if you commit to learning some basic skills and put them into action, on a daily basis, over a period of weeks or months, you can begin to see some money come in. That is where the problem is for most new affiliates. They want to start making money right away; not in weeks, and especially not months from now.

People are used to thinking about working to make money, from the perspective of an employee. They wouldn’t go to work for a business that told them they might get paid in two months. Owners of businesses have a different way of thinking. Working for free at the start, is not a problem, since they intend to make a lot of money, later on. They often risk up to six figures of their own money, and they realize they could work for years before the see a profit.

As an affiliate marketer, you are a business owner, an independent contractor. Your only expense needs to be your computer and internet access, which you already had, anyway. Your first dollar can be profit, and it may be just weeks away. If you keep increasing your skill base, and continue to take consistent action, you might earn ten times more than you ever earned with a job, in a few short years. Financial freedom is a real possibility for dedicated affiliate marketers.

If you simply do not have it in you to work for free at the start, as you learn a craft and build momentum, then being an affiliate, is probably not for you. You could actually make money doing freelance jobs for affiliate marketers, who outsource writing work for their article marketing campaigns. The positives of doing that, are, you will get paid very quickly, and you will never run out of work. That is because you are helping the marketers to make so much money, they will gladly give you more work. The negative part is, you will make a lot less than the USA minimum wage standard.

If you don’t need the instant gratification of getting paid quickly, & if you’re open to learning new skills, plus you make a promise to yourself, not to quit; then you will probably do very well as an affiliate marketer. You will love being able to go to bed & start your day at any time you desire, and just roll out of bed to be at work.

So, if you are ready to make money online, for absolutely free, where should you go from here? Your next step is to start reading, free tutorials on using article marketing to be an affiliate marketer.

We know the best way to make money online, so if you are looking for how to money online, you visited the right place. For the new ones, the free offers is the best way to start. So, what are you waiting for?


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